Gornergrat Bahn - Matterhorn


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Lost Property Service

If you lose something on the train or at the station, we may find it – or some honest citizen may hand it in. You can report the loss via the Internet, by telephone or at any ticket office.

Reporting a loss

Reporting a loss via the Internet costs you nothing. Reporting it to the Rail Service on 0900 300 300 costs only the call charge (CHF 1.19/min. from the Swiss fixed-line network). Reporting it at a ticket office costs you CHF 15.

Reclaim fee

With a GA travelcard CHF 5.- per item
With a Half-Fare travelcard CHF 10.- per item
With an annual point-to-point season ticket or regional travel system pass CHF 10.- per item
With none of the above CHF 20.- per item
Despatch to an address outside Switzerland CHF 30.- per item plus shipping costs